Sales
Do you accept returns?

Due to the nature of vintage and pre-loved pieces, all sales are final. Each item is carefully inspected and thoughtfully described, and any notable details are always shown in photos. If you ever have questions or need extra images before purchasing, I’m more than happy to help ensure your piece is the perfect fit.
Do you offer refunds?

All sales are final, and refunds are not offered. Every piece is vintage or pre-loved, and I make sure to provide accurate descriptions and clear photos so you can shop with confidence. If you need additional details or close-up images before purchasing, feel free to reach out — I’m always happy to help.
My order hasn't arrived yet?

If your order hasn’t arrived within the expected timeframe, please reach out with your order number so I can help. For tracked packages, I’ll contact the carrier, open an investigation if needed, and keep you updated every step of the way.

For untracked lettermail, delivery times can vary, and delays can happen — especially during busy seasons. While untracked mail cannot be located once sent, I’ll always do my best to support you and find a solution where possible.
My order was returned to sender?

If an order is returned because the address provided was incorrect or the parcel was left unclaimed, the customer will be responsible for paying the delivery fee again. Once the additional shipping cost is covered, the order will be resent.
Lost or undelivered parcels?

I am not responsible for any lost or undelivered parcels. Once your order is handed over to the carrier, delivery is out of my control. For extra peace of mind, I always recommend choosing tracked shipping, especially for higher-value pieces.

Logistics
How long is order processing?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do you ship?

We’re shipping Canada-wide, coast to coast, to coast! 🇨🇦 Also now shipping to the UK, Philippines, New Zealand, and Australia.

While we’re hustling to get your parcels out fast, there might be some delays because of important safety measures, bad weather, or postal strikes. But don’t worry—we offer email updates for all your tracked parcels so you can keep an eye on your new jewels.
Do you offer local pick-ups for online orders?

Yes, we do. Keep an eye on your inbox. Please allow around 1-5 business days for your order to be ready. We’ll send you an email when your order is ready for pickup, with detailed instructions.

Pick-up Location:
📍 Reiyee Clothing
📍 5765 May Street, Halifax


Pick-up Hours:
⏰ Tuesday to Sunday: 12 PM - 6 PM

Your order is with Bob, who is typically at the front counter— let him know your Full name/Order # and he’ll have it ready for you!
How much does shipping cost?

During rare postage strikes or service disruptions, shipping rates may vary.

When this happens, carriers often adjust their pricing or limit certain services, which can temporarily affect the cost of shipping your order. If a strike occurs, I’ll always share the updated rates at checkout and ensure you receive the most reliable and cost-effective option available.

Verification
How do you verify authenticity?

All pieces are only sourced from reputable suppliers and carefully researched to ensure authenticity. In the rare event an item is found to be inauthentic, a full refund will be issued with a valid certificate of inauthenticity.