Frequently asked questions

Authenticity & Verification

All pieces are only sourced from reputable suppliers and carefully researched to ensure authenticity. In the rare event an item is found to be inauthentic, a full refund will be issued with a valid certificate of inauthenticity.
Are any purchases final sale?

All sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of delivery with photos and we will make it right.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Pieces marked Extended Fulfillment will have a longer estimated fulfillment timeline, which will be noted on the individual product page.

Please see Shipping & Delivery for more information.
Where are your products from?

Our products are sourced anywhere and everywhere. We carefully select who we source from to ensure the products we have to offer are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Shipping & Delivery

Processing Time

All orders are processed within 3–6 business days of purchase. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order is ready for pickup or has shipped.

Extended Fulfillment

Select pieces have a longer fulfillment timeline and are marked Extended Fulfillment on their product page. The estimated fulfillment timeline will be clearly noted on the individual product page before purchase.

Please review the product page before purchasing, as fulfillment times may vary by piece.
Local Pickup (Halifax Regional Municipality)

Pick-up is available at in-person markets and pop-ups. Please send us an email or a DM to organize this.

Canada: Domestic Shipping
  • Free shipping on all orders over $200 CAD.
  • $18 CAD flat rate on all orders under $200 CAD.
  • All domestic orders include tracking.
International Shipping (including EU)

Shipping is calculated at checkout and varies per location.

Duties & Taxes are calculated at checkout and varies per location.

All international orders include tracking.

Customers are responsible for any customs duties, import taxes, or fees charged upon delivery. TRÈS BON has no control over these charges and cannot predict their amount.

TRÈS BON is not responsible for delays caused by customs processing.
Tracked Shipping

Once your order has shipped, you will receive an email with your tracking number. You can use this to monitor your delivery through the carrier's website.
Lost or Damaged Parcels

TRÈS BON is not liable for packages that are lost, stolen, or damaged in transit once they have been handed off to the carrier. If you experience an issue with your delivery, we recommend contacting the carrier directly with your tracking number.

If your order arrives damaged, please contact us at info@shoptresbon.com within 48 hours of delivery with photos of the damage, and we will do our best to assist you.

Return & Refund Policy

Final Sale — Canadian & International Orders (excluding EU)

All sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of delivery with photos and we will make it right.

EU: Return & Refund Policy

EU Customers — 14-Day Right of Withdrawal

In accordance with the EU Consumer Rights Directive, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.

To exercise this right, contact us at info@shoptresbon.com within 14 days of delivery. You will then have an additional 14 days to return the item. Items must be returned in their original, unworn condition and original packaging. Return shipping costs are the responsibility of the customer.

Refunds will be issued within 14 days of receiving the returned item, using the original payment method.

 
Exceptions

Custom or personalized jewelry pieces are exempt from the EU right of withdrawal, as they are made to order and cannot be resold.
International Shipping (including EU)

Shipping is calculated at checkout and varies per location.

All international orders include tracking.

Customers are responsible for any customs duties, import taxes, or fees charged upon delivery. TRÈS BON has no control over these charges and cannot predict their amount.

TRÈS BON is not responsible for delays caused by customs processing.

Layaway Plans

At TRÈS BON, we understand that sometimes the perfect vintage piece deserves a little more time. For select pieces, we offer layaway and instalment plans to make collecting your next piece a little more flexible.
How It Works

A 30% non-refundable deposit is required to reserve your piece.

The remaining balance must be paid within 90 days of the initial deposit.

Payment schedules can be arranged in advance and may be made in multiple instalments throughout the agreed payment period.

Once your deposit has been received, the piece will be removed from sale and reserved exclusively for you.

Your piece will remain with TRÈS BON and will be released for shipping or pickup only once the balance has been paid in full.
Payments

All payments are applied toward the total purchase price of the piece.

The agreed payment schedule must be followed. If you anticipate needing additional time, please contact TRÈS BON before your payment deadline. Extensions may be considered on a case-by-case basis and are not guaranteed.
Cancellations & Missed Payments

Because layaway pieces are removed from sale and held exclusively for you, the initial deposit is non-refundable.

If you choose to cancel your layaway, or if the balance is not paid within the agreed payment period without an approved extension, the layaway may be cancelled and the piece may be returned to sale. Any payments made may be retained as a cancellation fee.
Final Sale

All vintage pieces are sold as described and are considered final sale once the purchase has been completed, except where otherwise required by applicable law.

Please review the item's description, photographs, measurements, and condition details before entering into a layaway agreement.
Important Notes

Layaway is available on select pieces at TRÈS BON's discretion. Not all pieces are eligible, and TRÈS BON reserves the right to decline or modify layaway arrangements.

Layaway does not constitute a completed purchase until the full balance has been paid.

For questions or to inquire about a layaway arrangement, please contact us at info@shoptresbon.com before purchasing.